Just about all consumers read online reviews prior to purchasing new products or services, and debt relief should be no exception. This process allows debtors to research the companies they could be working with in order to see what they can expect and evaluate what kinds of experiences others in their position have had working with them to reduce their debt in the past. When researching a sensitive subject like debt consolidation, this solution offers a great alternative to discussing personal finances with family and friends.
Given the overwhelming number of consumer reviews that are out there, though, it can be hard to get a feel for what’s relevant and what’s not. Read on to find a few tips on how to read reviews critically in order to make the most of this helpful online tool.
Check Several Sites
Make sure to check both general review sites like Trustpilot and specialized sites like Consumer Affairs that only focus on financial services. This will ensure that readers get a well-rounded view of the company offered by a diverse array of different customers. Don’t forget to check with the Better Business Bureau as well, as any compliance issues will be more likely to have been reported to this agency than sites like Google and Yelp.
Take Negative Reviews with a Grain of Salt
Debt consolidation is a touchy subject, and frustrated debtors sometimes take out their anger on the companies that are trying to help them. When reading negative reviews, look for specific information about the problems that reviewers had when working with the company, don’t just check the rating and move on. If the negative comments are extremely general or don’t seem related to the quality of services being offered, chances are the customer was just frustrated with being in debt not with the quality of services being provided.
Focus on Particular Services
Many debt relief companies offer a wide array of different types of loans and counseling services. Readers who already know exactly what kind of help they’re looking for should focus on reading reviews that pertain specifically to the types of loans or services they’re looking for. If none are available, look for general reviews about customer service and base the decision off of those.